·6 min read
HacksHacks: How to De-Spike a Difficult Client Email Without Losing the Client
One sentence, two moves: acknowledge first, reframe second. Three before/afters from real scope-creep moments, and the reply template you can lift into your next one.
An illustrator I'll call M. got this email on a Tuesday morning: "Hey! Loving the direction. Quick ask — could we also get a square version, a story version, a banner, and a dark-mode variant? Just so we have everything in one place. No rush!"
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